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I forgot my site password - how to reset ?

Below is the procedure to change password:

1.
Click Forgot your password? link
2.
Enter your registered email address
3.
Receive email with the link and click to confirm that this is your email address
4.
Receive another email with the new password
5.
Log in with the new password and change password in "My Account"

Why when I try to run downloaded program, it says file invalid ?

Pease, try to download again and use Chrome browser or Free Download Manager

Why I receive "The license key is not valid" message when trying to activate Norton GHost 15 ?

Norton GHost 15 is not compatible with Windows 8. You may also contact Norton support

How do I extend my Norton Internet Security trial subscription ?

Click "Renew" link (see screenshot) and select "I alredy have Serial Number"

Why I receive "The upgrade key you entered is for an eddition that does not work with Windows Anytime Upgrade" message when trying to activate Windows 7 Anytime Upgrade product ?

It is a known issue. Just ignore this message and restart PC. Yor system should become properly activated.

Do I need to submit any proof of Academic status in order to purchase Academic / Education software ?

Microsoft Academic and Adobe Education products come with Product Code, so you do not need to submit any information to Microsoft or Adobe. Invik Solutions is not required to verify academic status. You may review Microsoft Qualified Educational User Definition for eligibility.

Is this program compatible with Windows 7 or Windows 8?

Please, refer to Microsoft Compatibility Center for compatibility information of the exact software you are planning to purchase.